Shipping and return policies for Nine Signals

Shipping Info

All the products sold via the bandcamp site are shipped according with our delivery policy:

1.1 Delivery / Freight Charges
Prices listed for products do not include the cost of freight. This is an additional charge that is added after discussing preferred shipping method and total price with the customer via email and will be confirmed before the product is shipped.

1.2 International Delivery
International freight charges vary greatly depending on items ordered, method of delivery and destination. Please contact us and we will offer a quote for the most economical international freight options for your order.

1.3 Goods not Delivered until Payment is Received in Full
Goods will not be delivered to a customer until payment for the order has been received in full. This will only be following confirmation by bandcamp that payment in full has been accepted.

1.4 Right to Withhold Delivery
We may at our sole discretion withhold delivery of all or part of any order if items requested are out of stock.

1.5 Delivery
We shall use our best endeavours to deliver the goods to the delivery address as specified by the Customer in an acceptable quality and in a timely basis. We will not be liable in any way or under any circumstance for any delays in the delivery of the goods.

1.6 Delivery Completed
Delivery will be deemed to have been completed when the goods have been delivered to the delivery address as specified by the customer.

Return Policy

If you are not 100% completely satisfied with your purchase, return it within 30 days of the invoice date for a full refund of the purchase price, or exchange for an item of your choice of similar value. Depending on the return situation and quality of the product, refunds or exchanges will be at our sole discretion, and a 15% restocking fee may apply.


To return your shipment, please adhere to the following return conditions listed here, and pack your return carefully to prevent damage in transit:

1. Buyer is responsible for all return shipping charges.

2. Product must be complete, in original packaging, and cannot show signs of use.

3. Returns must contain a copy of the sales receipt generated at time of purchase.


Returns missing any of the above are subject to refusal at our discretion.